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Why does the file scan not indicate the presence of malware on a NSS volume?

February 16th, 2010 admin No comments

When scanning files with ESET File Security for Linux the scan detects no malware on a mounted NSS volume, even if present. Upon finishing, the scanner displays a list of scanned objects. Are some of the scanned objects infected, however, all items on the list will appear as clean.

The reason for this is that Novell Storage Services (NSS) distort common unix security principles the scanner relies on, limiting its privileges. This can result in threats not being detected on NSS mounted volumes.

To fix this problem:

Open the configuration file (with root permissions) in a text editor.
user@machine:~$ sudo nano /etc/esets/esets.cfg
[sudo] password for user:

Find the [global] section

Find the line:

esets_user = “esets”

and replace it by:

esets_user = “root”

Save the configuration file and exit.

Restart the esets_daemon.

NOTE: It is important to restart the ESETS daemon after saving the changes for the new settings to apply.

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Mozilla Firefox update error: Update XML file malformed (200)

December 30th, 2009 admin 77 comments

The Update XML file malformed (200) error message may occur after an attempt to update Mozilla Firefox. The error message may vary slightly depending on which version of Mozilla Firefox is installed. You must exclude the *.mozilla.org certificate so SSL protocol checking functionality will not interfere with the update process.

  

  1. Open the main program window by clicking the ESET icon next to the system clock or by clicking Start → All Programs → ESET → ESET Smart Security.
  2. Press the F5 button on your keyboard to open the Advanced Setup window.
  3. Navigate to Antivirus and antispyware → Protocol filtering → SSL in the advanced settings of your ESET product and click the Ask about non-visited sites (exclusions can be set) radiobutton. Click OK to confirm.
  4. Open Mozilla Firefox and in the Help menu select the Check for updates… option.
  5. A pop-up window will display informing you about the Firefox application trying to communicate via SSL. Click Exclude.
  6. This excludes the Mozilla Firefox certificate from being checked by your ESET product. To verify this setting navigate to Antivirus and antispyware → Protocol filtering → SSL → Certificates → Excluded certificates.
  7. After confirming the exclusion, navigate to Antivirus and Antispyware → Protocol filtering → SSL and revert the SSL filtering mode settings, i.e. select the option Always scan SSL protocol. Verify the option Apply created exceptions based on certificates is selected.
  8. Mozilla Firefox will be able to complete the update without interference after you finalize these changes.

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How do I copy and paste my System Information?

November 22nd, 2009 admin No comments

In many cases, our analysts can more effectively troubleshoot your issue if they have access to your ESET NOD32 Antivirus and System information. In addition, if you are submitting a Support Request using our online form, you must copy and paste this information into the Product Details section of that form.

To look up your System Information in ESET Smart Security/ESET NOD32 Antivirus 3.0 and 4.0, follow the steps below. To look up your System Information in ESET NOD32 Antivirus 2.7, click here.

  1. Open the main program window by clicking the ESET icon next to the system clock, or by clicking Start → All Programs → ESET → ESET Smart Security or ESET NOD32 Antivirus.
     
  2. From the main menu, click Help and support. To display the System Information window, click About ESET Smart Security from the main program window.
     
  3. In the Installed components window, scroll to the top and click the first line. Hold down the SHIFT key and then press the END key.
     
  4. When the entire section is highlighted, right-click in the Installed components window and click Copy.
     
  5. You can now paste this information into the Support Request form (or any other Windows application). To do this, click inside the lower box in the Product Details section of the Support Request form and press the CTRL and V keys together at the same time. If you require further assistance, please contact the ESET Customer Care Department.

    Version 4.0

    Fig. 1-1

    Version 3.0



    Fig. 1-2

     

To look up your System Information in ESET NOD32 v2.7, follow the steps below:

  1. Open the NOD32 Control Center by clicking the ESET icon next to the system clock, or by clicking Start → All Programs → Eset → NOD32 Control Center.
     
  2. Inside the NOD32 Control Center window, click NOD32 System Tools and then click Information. The Information window will open to the right of the NOD32 Control Center window.
     
  3. In the Information window, click the Copy to Clipboard button. Your ESET NOD32 Antivirus settings have now been copied into the clipboard on your Windows system.
     
  4. You can now paste the contents of the clipboard into the Support Request form (or any other Windows application). To do this, click inside the lower box in the Product Details section of the Support Request form and press the CTRL and V keys together at the same time. If you require further assistance, please contact the ESET Customer Care Department.
    Fig. 1-3
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